1.03 - Responsibility, Authority and Communication
Senior management shall ensure that responsibilities and authorities are clearly defined and communicated throughout the organisation and to the Client.
It’s important that people at all levels in the organisation have a clear picture of the company, where they fit in and what they are there to do.
As with all the evidence requirements, it needs to be appropriate to the size of the organisation, a “2-man band” is not likely to have and org. chart let alone company handbook but an employee may be able to describe what the future holds or where they see the business this time next year, does this validate the response to similar questions asked of the employer?
Possible Sources of Evidence
In most cases these would be documented in some way, e.g. Job Descriptions, company or corporate structures, Quality Policies or procedures manuals.