resource management

2.01 - Human Resources, Competence, Training and Awareness

The organisation shall ensure that its personnel are competent to deliver the organisations products and services on the basis of appropriate education, training, skills and experience.

2.02 - Infrastructure

The organisation shall determine, provide and maintain an infrastructure to enable conformity of product and service delivery; such infrastructure may include but not be restricted to:

  • Buildings, office, workspace and associated utilities.
  • Process equipment (such as site, yard and office plant and equipment including any appropriate software).
  • Supporting services (such as transport, communication and information systems)

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