Harrowden Turf makes delivery oh-so easy

Businesses and customers buying from BALI Registered Affiliate member Harrowden Turf and its online brand – Turfonline – can now book their exact delivery location using the latest location mapping technology – “what3words”

No longer will they need to know the exact address or a postcode but by using  “what3words” both customer and business will know exactly where to deliver to the closest three metres.

Harrowden Turf has followed the emergency services, the RAC and hundreds of other businesses in adopting “what3words” as the definitive location finder.

Stuart Ridd-Jones – Harrowden Turf Managing Director:

 “Turf deliveries can go anywhere – particularly when we are talking about new housing developments. Sometimes the roads are all new and obviously the houses are all new. Adopting “what3words” means much less confusion and much more clarity with delivery instructions”

“We think we are the first horticulture business to adopt this technology. It’s all about adding value for the customer and making our order process just a little simpler”

Harrowden Turf and Turfonline make thousands of deliveries in a year and they all need to know where to go and sometimes that’s not so easy. How do you describe where you are when the road is brand new and the house is brand new? Or it’s a rural location with no clear signposts or landmarks?

“what3words” has divided the world into a grid of 3m x 3m squares and given each one a unique “what3words” address – made up of three words from the dictionary. Instead of having to give approximate descriptions of where their home or delivery location is Harrowden customers can now give Customer Service their exact “what3words” address or Harrowden Turf can give it to them so we’re all using the same information.