BALI Restart & Rebuild - Problem-Solving Skills


13 Aug 2020
Webinar, via Zoom
Opening times:
10.00 – 15.00 – with ‘virtual breaks’

Working life is full of problems. Of course, you solve most of them without even thinking about it. However, it’s those big decisions and knotty problems is when you need think. And think carefully. Make a poor decision and you could regret it for a long time.

add to calendar


Most of us then could do with a little help when it comes to solving serious problems. Unfortunately, how we’re taught to think - from schools, to university and in our jobs - comes up short. This is where this unique workshop will help give you a strategic advantage.

Based on the latest psychological research, this interactive workshop breaks problem solving into seven easy-to-apply steps:

  1. Frame
  2. Diagnose
  3. Analyse
  4. Prioritise
  5. Synthesise
  6. Workplan
  7. Monitor

For each of these seven stages - the what, why, how, and do - this workshop will reveal a systematic approach to creative problem solving that will work in any field or industry. Adopt this system and you’ll become a highly sought-after problem solver who can tackle challenges that others balk at.

delegate testimonials

“The training was SO excellent! Thank you so much. So well thought through and accessible. Really impressed!”

- Sophie Cameron, Garden Tastic Ltd

“Excellent delivery. What a brilliant initiative with top quality advice! Thank you.”

- David Anderson, Intelligent Valve Monitoring

“The online seminars with Andrew have been fantastic!  Really informative with great takeaway advice and tips.  Online seminars like this are something new to me yet the engagement was great with Andrew and the other participants.  Would highly recommend!”

- Shelley Audis-Ridell, Oscars Pet Foods

course program

  • An overview of strategic thinking
  • Solving complex, ill-defined problems
  • Using Divergent and Convergent thinking
  • Framing the problem
  • Identifying potential root causes
  • Determining actual causes
  • Choose the optimal solution
  • Communicate the benefits
  • Implement and Monitor

key benefits

  • How not to fool yourself
  • Learn how to simplify problems
  • Select good research questions
  • Generate original problem-solving ideas
  • Build a great workplan
  • Solve wicked problems
  • Become a sought-after problem solver


This one-day interactive workshop is for senior to mid-level managers, leaders of any level, supervisors, business analysts, and anyone who wants to improve their problem-solving skills.

delivery method

This half-day training will be delivered as live webinar sessions spread over x4 one-hour sessions per day. These sessions will be delivered via the Zoom meeting software platform with extra resources made available on a separate learning management platform.

your online tutor

All sessions will be run by an experienced Google Academy Tutor (Andrew Lloyd Gordon).

Andrew Lloyd Gordon is a Marketing Psychologist, Consultant, Speaker and Google Academy Trainer. Andrew speaks regularly at conferences and events and is a guest lecturer at several universities and business schools including Cambridge, Warwick, Aston and Lancaster.

course material

All delegates receive the slides, workbooks and other supporting material. A recording of the webinar will not be available. 

register your interest

This is a popular subject. Places are, therefore, limited exclusively to BALI members only. To register your interest for this webinar, please complete the booking form on this page. You will then an email correspondence from BALI within 48 hours containing the registration link to the webinar. If you have any further questions please contact Marketing and Communications Officer Trushali Chudasama using the details below.

event contact

back to events results

book a place

FREE - members

Book now