National Customer Service Week, a week-long opportunity to raise awareness of how important good effective customer service is in any successful business, was celebrated in style by BALI Registered Affiliate member Rolawn at the start of October.
Activities included team building exercises, ‘back to the floor’ for two members of the senior management team to man service department phones and the sharing of a new promotional video to show the dynamic nature of Rolawn’s order fulfilment process.
Emily Kirkland, Rolawn’s Sales & Marketing Support Manager, commented, “Delivering excellent customer service is something we are really passionate about, across the business. The dynamic and unique staff at Rolawn have a genuine desire to exceed customer’ expectations and support them in any way we can. And that goes for all departments not just the Customer Services Team. The week provided the perfect opportunity to focus even more on service, identify areas for further improvement and have a bit of fun too!”
Rolawn consistently achieves a product and service success rate in excess of 98%, which is independently audited as part of our Quality Management system (ISO 9001:2015) with Rolawn also being awarded the Feefo Gold Service Award in February 2018, for the second year running. Feefo is a fully independent organisation that can be used by companies to gather genuine unaltered feedback from their customers. All online Rolawn consumers are invited to provide feedback – good and bad! This is used to measure success rates, amend processes and to identify staff training and mentoring needs.
You can meet the team behind Rolawn’s award-winning service at https://www.rolawn.co.uk/about-rolawn/meet-the-team
Main photo: Emily Kirkland, Sales & Marketing Support Manager (front left) with Rolawn’s Customer Services Team (L to R) Sarah Milburn, Andy Swann, Rebecca Whiteley & Helena Ireland