Code of Conduct / Quality Statement

 

Continued membership of the association is dependent upon agreement to abide by the association’s Code of Conduct detailed below:

  • To uphold the standing of BALI, its members, and the wider landscape industry by seeking to achieve and maintain the highest standards of business and professional expertise
  • To provide services only within their areas of competence and be responsible for the actions of all their staff and sub-contractors
  • To use appropriately trained staff and ensure on-going staff training and development
  • To operate in an environmentally, ethically, and commercially sustainable manner
  • To address client concerns promptly, maintaining professionalism and courtesy, and seek to negotiate an equitable solution in the case of a dispute
  • To cooperate fully with the BALI dispute resolution service (applicable to Registered Contractor and Registered Designer members only) 

Quality Statement

Membership of the Association is only granted to those companies which are able to fulfil the stringent Conditions of Membership, and continuation of Membership depends upon the maintenance of satisfactory standards, which may be subject to inspection at any time.

The Association's principal objectives are:

  • To encourage the highest standards of quality, workmanship and service.
  • To support the training of landscape personnel and the recognition of qualifications and competencies.
  • To foster a greater awareness of the landscape industry's role in the creation of an improved environment.
  • To maintain and improve the standing of the landscape industry by providing its members with a strong collective choice and to publicise the best contributions to that process through the BALI National Landscape Awards presented each year.

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