Code of Conduct

Continued membership of the association is dependent upon agreement to abide by the association’s Code of Conduct detailed below:

  • To uphold the standing of BALI, its members, and the wider landscape industry by seeking to achieve and maintain the highest standards of business and professional expertise
  • To provide services only within their areas of competence and be responsible for the actions of all their staff and sub-contractors
  • To use appropriately trained staff and ensure on-going staff training and development
  • To operate in an environmentally, ethically, and commercially sustainable manner
  • To address client concerns promptly, maintaining professionalism and courtesy, and seek to negotiate an equitable solution in the case of a dispute
  • To cooperate fully with the BALI dispute resolution service (applicable to Registered Contractor and Registered Designer members only)